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Welch Allyn Help desk Technical Support

Job Summary:
We are seeking someone with a wireless networking background for this highly interactive position providing technical support and trouble-shooting for our integrated medical device products.
Key Responsibilities:
Develop an extensive knowledge of new and existing Welch Allyn product lines and resource materials to serve customers through telephone technical troubleshooting while providing existing team support on Spot Vision Screener troubleshooting.
Process and provide customer support on technical troubleshooting; creating service notifications and complaints using SAP, while effectively using Google, CMS and Knowledge Center
Demonstrate the ability to communicate effectively using technical terminology while relating to customers
Answer questions on products and services including specifications, functionality, availability, and service requirements
Complement the efforts of our sales and marketing teams, promote Welch Allyn products, offer special promotions and engage in up-sell and cross-sell opportunities
Ability to work with a cross functional team & may mentor and coach others
Required Qualifications and Background:
Associates Degree
Certificates for A /MCSE or MCSA
Experience in wireless networks
Experience in working with Microsoft SQL databases
Basic knowledge of lean principles
Proficient keyboard and computer skills, including functional knowledge of Excel and MS Word, or equivalent spreadsheet and word processing applications
Knowledge of SAP or similar order management and processing system
Numerate and accurate, particularly in relation to data integrity
Excellent analytical and process flow optimization skills allowing for basic trouble shooting


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